Privacy policy
1. INTRODUCTION
This Privacy Policy is provided by: Frilin Fashion AS ("Frilin"/"we"/"us") .
Frilin is committed to respecting and protecting your privacy, and to provide a secure user experience. This Privacy Policy describes what information we collect and how we use and protect your personal information.
We will treat any personal data provided by you in accordance with this Privacy Policy, the Terms and Conditions, and applicable laws.
2. PERSONAL INFORMATION WE COLLECT
Personal information is data that can be used to identify or contact you.
2.1 When you set up an account
We may collect and process the following information:
Email address, Full name, Phone number, Billing address, Shipping address, Visited products, Order history.
We use the above information from the following purposes:
- So you can create your account
- So you can pre-register information that will be asked at the checkout
- So you can manage your account, facilitate purchasing process
- So you can check out your orders history
- So you can quickly log into frilin.no and not registered any account
- To provide you with products you might like
2.2 When you make a purchase
We may collect and process the following information:
Email address, Full name, Phone number, Billing address, Shipping address, Payment information details**
** When purchasing, rest assure that your payments are secure. Frilin does not collect your payment data but only payment identifiers. All of your bank details are collected only by our payment service providers that are all certified for their security standards.
We use the above information from the following purposes:
- So you can purchase and receive your order
- So we can prevent and detect fraud
- So you can receive updates about your order via e-mail or sms
- So we can contact you about any changes or information to your order
- So we can contact you to know what you think about our services
- So we can notify you about changes to our services
- So you can receive your refund, and we can manage the whole return process
- So we, after thorough investigations, deem it necessary to stop a customer from returning clothes or stop engaging with Frilin, in line with section Fair Use Policy in our Terms and conditions.
2.3 When you interact with our website
We may collect and process the following information:
Contact information, purchase history, information gathered when you visit our website
We use the above information from the following purposes:
- So you can sign up to our newsletters and receive information, news and offers about our products
- So we can inform you and remind you of any task which remains uncompleted (incomplete orders, abandoned baskets)
- So we can inform you when a product is back in stock
- So we can provide, update, maintain, improve and protect our website, business and services
- So we can deliver relevant website content and online advertisements.
- So to prevent misuse, crime and fraud
2.4 When you contact us
We may collect and process the following information:
Name, Email address, Telephone number, Correspondence history, order information, shipping address, payment information, ID documentation
We use the above information from the following purposes:
- So you contact us and our customer service and communicate with us
- So we can manage, administrate all your queries
- So, when necessary, we can verify your identity when you request further information based on your rights
2.5 When you enter our competitions and giveaways
We may collect and process the following information:
Contact details such as email address, full name, telephone number, shipping address, your written replies, Social media name, public photo and video, and information submitted in the contest on both our website and social media platforms
We use the above information from the following purposes:
- So we can smoothly and perfectly manage the competitions (contact contestants, identify contestants, deliver prize deliveries)
2.6 When you post comments about us, tag us in social media
We may collect and process the following information:
Social media name, public photo and video, your comments (the processing is only made with individuals whom Frilin have a contractual relationship with, for example influencers or models).
We use the above information from the following purposes:
- So to monitor our customer views and opinions
- So to answer your comments
3. MARKETING COMMUNICATIONS
If you are interested in our newsletters, you can subscribe to this by entering your email address on our website. You can of course decide to unsubscribe from this at any time.
How do you unsubscribe from marketing communications?
- By clicking on the unsubscribe link at the end of the newsletter-email
- Or by contacting our Customer Care Service: hello@frilin.no
4. COOKIES AND TRACKING TOOLS
Cookies (small text files stored in your browser used to recognise you and remember your previous activities) and other similar techniques such as web beacons and pixel tags (small clear picture files used e.g. to track activity on a website) may be used to collect information about how you access and use the Frilin Services.
5. ANALYTICS TOOLS
To improve the Frilin Services and their relevance to you, we use web analytics tools, such as from Google Analytics, as well as internal analytics tools, to analyse and process data collected through user activities on the Frilin Services. Such analytics tools are widely used for statistics services by most Internet based service providers and generates detailed statistics about a website's traffic and traffic sources and measures conversions and sales.
The data collected through our use of such analytics tools are processed in an anonymous format and we are thus not able to link the information to you.
6. SHARING YOUR INFORMATION
We may share personal data as set out below or as otherwise permitted by your specific consent or required by applicable laws:
- To any member of our group, which means our company
- With third parties performing services on our behalf, such as the provision of application infrastructure or storage of data, to the extent required for their provision of such services.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Frilin, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction
- If we are processing it on behalf of a customer
- To companies for the performance of any contract we enter into with you or them and that help us provide our services adequately such as, payment service providers, delivery companies or our warehouse.
- To other professional services companies such website hosts, advertising/marketing agencies and analytics or search engine providers helping us run, improve and optimize the Website or helping us store your data.
We do not sell your personal data to third parties.
Third parties who receive personal data from us will be required to protect your privacy, including treating your personal data in accordance with applicable law and with an adequate level of data security.
7. How we secure your personal data
We have implemented technical, physical and organisational measures designed to secure your personal data from accidental loss, unauthorised access, misuse, alteration or disclosure. Notwithstanding such measures, we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use personal data for improper purposes.
You can access and edit personal information after signing into your account. To sign in, you are required to know your login credentials - email address and password. There is no way to access personal information without knowing the login credentials, therefore no unauthorized party can access it. We therefore ask you to keep your password secret and to not share it with any person (even a friend!). You are responsible for ensuring that your personal account information (log-in credentials) remains confidential in accordance with the Terms of Use. Please, immediately inform us if you know or suspect to have lost your login or that someone else is accessing your account.
8. How long do we store your data?
Personal data are processed and stored only for as long as you have an account and as long as necessary to fulfil the purposes for which the data was collected (see section 2). Should you choose to stop using the service, and wish to have your data removed from the service, you may contact us and request for this data to be deleted at our Customer Care Service: hello@frilin.no
When we no longer need to retain your personal data, it will be deleted or be anonymised so that you can no longer be identified from it.
9. Links to other websites or social media
Our site or newsletters may on occasion contain links to and from other websites of our partners, and advertisers. Please note that this Privacy Policy only applies to this website. If you visit any of these websites, we therefore suggest you read their own privacy policy as we do not accept any responsibility or liabilities for these policies.
10. How to contact us
Any questions about this Privacy Policy and/or enquiry relating to your Personal Data, please contact us via email: hello@frilin.no
11. Changes to our Privacy Policy
We keep our Privacy Policy under regular review. We will post any updates on this webpage. If significant changes are made, we will directly contact you by email so you can review the changes. Please check back frequently to see any updates or changes to our Privacy Policy.
The Privacy Policy was last updated January 8th, 2024.